Terms and Conditions
Orders for our flower arrangements, bouquets, gifts, hampers, wine and spirits will be accepted subject to the following terms and conditions. You acknowledge and accept these terms and conditions when placing your order. Deliveries You will be held responsible for supplying correct delivery details, i.e full name of the recipient, complete address including postcode, and telephone number of the recipient. If the details given are incorrect or incomplete, we will not accept responsibility for non delivery. No refunds for goods or delivery will be given. We will always attempt to deliver your order on the specified date. If the recipient is not at home, we will leave a card to let them know that their gift has been left in a safe place (i.e. with a neighbour), or to request that they call us to arrange an alternative delivery time and date. There will be a re-delivery charge of £7.50 after two failed attempts to deliver your order. Substitution Policy We will always endeavour to supply our flowers or bouquets exactly as seen on this site. However, since the availability of certain flowers varies, it may sometimes be necessary for us to substitute flowers of the same quality, appearance and value. Similarly we may occasionally have to substitute wine or certain items contained in our hampers due to lack of availability. The items substituted will be of the same quality and value. Licensing Act With reference to the licensing act of 1964 and 1976 it is an offence for people under the age of 18 to purchase alcohol. Complaints In order to resolve any complaints to our mutual satisfaction, it is important that any complaint be communicated to us via email at [email protected] or telephone within 24 hours of delivery.